top of page
milad-fakurian-58Z17lnVS4U-unsplash.jpg

FAQs

Send Us a Message

Frequently Asked Questions

Do I have to pay to get access to the Patient Portal?

Access to our Portal and the healow app are completely free. We share this information with our patients to give them access to their health records and help them make better healthcare decisions.

Is having online access secure?

Yes, the information is completely secure. It is protected with a username and password / PIN number of your choice and through SSL encryption.

What can I access through the Athena Patient Portal?

We share information with our patients that we feel can help them and keep them informed. Every practice is different, and we try to provide patients with key information regarding their health. For a complete list of features, ask our friendly staff.

How do I sign up?

Sign-up is simple and outlined on the patient portal page. Once your first new patient appointment has been scheduled, our office will send you a registration link via email or text message. Using that link, you can create your account and set up your password with the email address you provided to us.

After registering, you can access the Athena Patient Portal through any web browser or by downloading the smartphone app.

What if I forget my username and/or password?

The app and our Portal allow you to reset your password. You can also call the front desk at (727) 498-0808 and we can reset the username and/or password for you.

What if I need technical assistance?

User support is built into the web portal and the app, or you can ask a member of our staff.

bottom of page